Solved Server move - Instance Manager 3CX offline

[tropicsoftde]

Hi,
a few days ago I moved a customer installation to a new server. Now this instance is shown as offline "3CX offline - Machine is not reachable".
But I cannot activate the 3CX Instance Manager in the new install. This field no longer exists.

Server self hosted (Debian) -> self hosted (Debian)
32SC PRO 16.0.8.9



Jan

 

[NikosT_3CX]

@tropicsoftde may I ask how you installed this PBX and at which platform ?
Also, are you sure 100% that the new machine is Linux and not Windows on the background ?

 

[tropicsoftde]

Installation console
http://downloads-global.3cx.com/downloads/debian stretch main
OS: Debian GNU/Linux 9.13 (stretch) x86_64

everything works fine - just not the Instance Manager
If that doesn't work, no problem. I (and the customer) can live with that.

 

[NickD_3CX]

Would you happen to have enabled "Failover" from the Management Console --> Backup and Restore?

If failover is enabled, the Instance Manager option goes away.

 

[tropicsoftde]

No, no failover.
I made a full backup, created a new server and imported the backup during the install - takes around 5 minutes with FQDN

 

[tropicsoftde]

STOP!
Command back. I am an idiot.
I am not logged in as admin, but only as a user with full rights. Now I see the Instance Manager.
sorry for the circumstances

 

[NickD_3CX]

Glad you figured it out!!!

Can happen to the best of us!