Service Flags

[Justin Latta]

Is there a way in 3CX to distinguish between different circumstances that would cause a business to close? I understand the holidays feature, but what if for instance, a customer has to close due to inclement weather?
Is there a way for me to create different auto attendants that calls would be redirected to based on different circumstances? If so, is there a way for me to populate a button in BLF to allow the customer to turn the flag on and off manually?

 

[VoIPTools]

You can force the business to be "out of office" via BLF, and then all calls will be routed the same as if it was outside of regular business hours. You can configure individual extensions to route based on current presence. That would require the users to all set their presence to "Away" for example.

 

[Justin Latta]

Hey thanks for the response. We work in the utility space, so what I'm really needing is the ability for the user to set if they're closed for inclement weather. I think I can make this work! I really appreciate the help!

 

[jharlan]

You can force the business to be "out of office" via BLF, and then all calls will be routed the same as if it was outside of regular business hours. You can configure individual extensions to route based on current presence. That would require the users to all set their presence to "Away" for example.

Can you elaborate on how this would be completed?

 

[VoIPTools]

You can set your PBX to "in/out of office" using dial codes. Does that answer your question?

 

[jharlan]

Not really. I know there is someone really smart in these forums that could come up with away to handle messaging for the different scenarios we have. We need the user to be able to use a star code if possible, that would do the following.
Made up start codes.
*5000 Plays closed for inclement weather and then forwards to after hours attendant
*5001 Plays closed for holiday and forwards to then after hours attendant
*5003 Plays closed for company meeting and then forwards to auto attendant
*5004 Sets system back to normal mode.

 

[SweetAction]

Use a dummy extension, with each status having the appropriate greeting and next steps. Use a dial code to change the status if you must.