Set Distinctive Ringtones for Different Call Queues

[leading7]

Is it possible to do the above?

Essentially we have two call queues configured and we will like a different ring tone for both queues.

Operating on V18 with Yealink T46U handsets.

 

[VasilisV_3CX]

Hi @leading7,

If you click the Phones tab >> Options >> select: Use custom ringtones per queue. Note: Each agent will configure distinctive ringtones for the queues. Non configured queues will play the ringtone used for normal calls



Then under your Users >> Phone provisioning tab >> Select your handset >> Custom Queue Ringtones.