Set status Away from extension linked to mobile number

[Helmut W.]

hello ,

i have the follow situation.

I have 2 extensions , in this extension i put 2 mobile phone numbers (not smartphones).
Forwarding rule * to number by exception

I have 1 Ring group with this 2 extensions

Now i'm searching a way to put 1 extension away.

i did this with the Callflow app : Away / avaible and link this to the extension

But now when i set the extension Away , the phone keep ringing because i thint the exception takes over.

i'm i right ? Someone a idea how to solve ??

 

[NicholasP_3CX]

When a call comes in to the ring group, most forwarding rules are ignored. Your exceptions will not be processed.

When an extension is in the AWAY profile, however, it will be able to be forwarded to the mobile number of the extension or any PSTN number, but only in the Away, Do not Disturb or Custom 2 profiles.

 

[Helmut W.]

Hello ,

i put some screenshot

The Meaning is to get extension 0003 out the call group when we call 8997 and in the callgroup when we call 8998.
But it don't work