Settings for amending staff status from management view

[DarrenHattons]

Hi,

We are new to using 3CX and are on the Enterprise plan.

The documentation appears to say we can add or remove people from the queue in the management settings, but we are unable to find a way of doing this.

Can someone point us in the right direction, please?

 

[Alphabetic]

You add/remove agents from the queue you need to be in the admin console > Queue

to log in/out agents from a queue who already exist in the queue, that EXT needs to be a queue manager.

They can log in/out from the Webclient or Windows Client > Manager view.

 

[DarrenHattons]

You add/remove agents from the queue you need to be in the admin console > Queue

to log in/out agents from a queue who already exist in the queue, that EXT needs to be a queue manager.

They can log in/out from the Webclient or Windows Client > Manager view.

Hi,

Thanks for this. Next question is where do we set a queue manager. Apparently it is under the queue and "advanced" but there is nothing there to add the queue manager extension number when we look.

 

[Alphabetic]

Its under notifications

 

[craigreilly]

You can also log people in and out of queues under Extension->Check the checkbox->Click Status.

 

[DarrenHattons]

Thanks for all the help! We have got this sorted now.

We have literally only started testing properly today so it is just learning the new way things work compared to our very old system