Solved Shared Park not showing Active Status [Solved]

[pact]

Has anyone identified a way for the Windows Softphone to display the active status of the Shared Park's in the BLF side panel?

They just always stay grey, so you cannot tell where someone has parked a call.

 

[YiannisH_3CX]

Hello @pact

What type of license do you have? You need standard license and above for the blf's to update.
https://www.3cx.com/ordering/pricing/

 

[pact]

Hi YiannisH,

Yes we are using the Standard and Pro editions.

We have identified (with the help of 3CX Support) the short fall.

In the extensions 'Rights' there is a checkbox for 'Can Park Calls'. (Which is odd, as all extensions can already park and retrieve calls).

But once this was enabled the SoftPhone then showed the active status of the Park and worked correctly

 

[YiannisH_3CX]

Glad to hear you resolved your issue. Thanks for sharing your solution