Shared Parking

[interactive9]

I love the shared parking feature, it's great for customers replacing older phone systems who are used to, for example, making a tannoy announcement to say there is a call on line 1 for x.

It works beautifully when you can program BLF's but how does one pickup a call parked in this manner when the phones have no BLFs, we have a few T19P E2's in use in a warehouse and as staff pop in and out it's useful for them to be able to pickup calls in there.

Thanks
Lawrie

 

[eddv123]

You should be able to use a dialcode to do this:
https://www.3cx.com/docs/pbx-dial-codes/

See "park a call" "Pickup a parked call" in the PBX under "Settings" >> "Dialcode settings"

 

[interactive9]

Yes, but the dialcodes refer to 'Parking Orbit' not 'Shared Parking Orbit' unless I am misunderstanding something.

For the phones which do have BLFs we need to be able to see which SP's are in use.

 

[eddv123]

OK possibly may not be able to cover your requirement in that case, see for clarification:
https://www.3cx.com/blog/docs/call-parking/

 

[craigreilly]

create an extension - I use 771,772, etc (77 for Shared Park)
Then forward all calls to external number SP1, SP2, etc.
It's a hokey workaround - but it works 99.9% of the time.