show active status (available / DND / ooO - away / busy)

[patrick-53757]

Hi,

how can I check, see or make visible the current status of a telephone and or extension? And also the current status of the PBX (office hours / bank holiday / weekend / ...).
I currently have difficulties finding the solution. One extension doesn't seem to switch between available and away mode. If I could see the current status, it would be a big help.

V15.5 - PRO Edition.


Thanks.

 

[SoundsTravel]

I can't find a way to do this either, closest i can get is BLF but that doesn't show status just if a call is in progress.

 

[Alphabetic]

You can see the statuses of EXT by using the Webclient, Mobile app or Windows/Mac app.

Statuses are colour coded to reflect availability.

It is not possible to check the status the PBX is in - you'd have to check your defined hours.

Ensure the date/time is correct on the PBX (if windows check the clock, if linux check time in terminal).

if VM ensure you've followed the correct procedure mentioned in the set up to sync the clock and ensure your host machine's date/time is correct.

if your PBX is not switching to open/closed it could be possible that you've set the phone system to FORCE IN.

Go to MGMT Console > settings > dial codes and check the dial code:



in this example my dial code is *65 (Default office hours)



Also check your EXT locale settings to make sure they're in the same timezone as the PBX.

I would start by changing your PBX to DEFAULT OFFICE HOURS.

 

[patrick-53757]

Hi, thank you all for your help. Meanwhile I found the solution. My predecessor, who installed and configured the 3x-PBX didn't define any "Incoming Rules". Since I added the rules and set up the times in the "Extension Section" it is running as expected.