Showing User 'Groups' on a Higher End Yealink Phone?

[MAWWICT]

Hi all,
I just wondered if there is any higher end model of Yealink phone that would allow a Receptionist to pull up one of our set 3CX 'User Groups' on the phone's colour screen and quickly see who's showing as 'Available' within that Group, and then transfer an incoming call to them?
We're trying to avoid the situation where we have the 3CX Web App open near Receptionists' physical desk phones just for it to act solely as a fancy phonebook. (Some of our users are insisting they keep desk phones for their roles)

Thanks a lot!

 

[OlegR_3CX]

Hi there.

If the call is not answered by that specific deskphone, then you will need to use the 3CX application such as a Web client/PWA/Deskphone app, so that you can see the call and then transfer it to another user.

 

[SteveITS]

@MAWWICT Depending on how many you need you could set up a few pages of BLF buttons on the phone, and switch to a different page of buttons. So, something like BLF buttons 1-6 are one group, 11-17 are another group, and 20-24 are a third group. And maybe 27-29 a fourth group.