Shut off reminders on Connectwise activities?

[Concentus]

We're trying to get some form of automated time-logging turned on for our service desk, and since 3CX can't create a ticket we're looking at using activities to track this. However, since the integration is an 'on for everyone' I'm also wanting to shut off the default reminders on activities that are created through the integration, since the rest of the company outside of the service desk doesn't really need this feature.

Anyone got a way to shut off those reminders, or to make the CRM integration only be on for specific extensions?

 

[edossantos]

For ConnectWise, calls are only logged if the email address configured for the extension matches the email address configured for a ConnectWise agent. If you have a domain alias, maybe you can use it for the 3CX extensions that must not log calls, so the email will not match.