Silence while waiting for call transfer

[Sliv]

I have problems with silence while waiting for call transfer, generic IP phone, 3cx version 20.0 update 5 (build 551 release) type Enterprise, with a normal client app for PC, smartphone or desktop of the phone it works fine, you can hear the sound of the transfer. The PBX is hosted on the 3CX cloud, while the phones are all on the same LAN and connected to the PBX.

 

[Alphabetic]

please clarify.. you say silence while waiting and hear the sound of the transfer.

how much resources do your machine have?

 

[Sliv]

This machine is on my3cx.it

Yes, silence while waiting and no transfer sound

 

[AbdullaR_3CX]

Hey Sliv,
I would ask about the phone model and the type of provisioning, but as you mentioned, it’s a generic IP phone, so there's a good chance the issue comes from how it handles call transfers or audio paths. These types of phones aren’t officially supported by 3CX, which means they haven't been tested in this environment and might not fully support features like early media.