Single extension needs to choose which trunk to dial out on

[doncol]

Hi folks,
We have a situation where two companies have separate trunks on a single 3CX installation, and a shared Reception desk extension. The question is whether it is possible for the receptionist to select which trunk to dial out on each time they make a call so that call costs are correctly assigned to the SIP trunks.
Thanks in advance.
Don C.

 

[SweetAction]

You'll need 2 outbound rules and a prefix.

The person dials the prefix, which triggers the correct rule (and the rule strips out the prefix) which has the correct trunk assigned to it.

 

[doncol]

You'll need 2 outbound rules and a prefix.

The person dials the prefix, which triggers the correct rule (and the rule strips out the prefix) which has the correct trunk assigned to it.

Yup, thanks. This is what we've done elsewhere. I was just curious if there was another option, as the client would prefer to not have to type in the number every time. It is what it is though!
It would be nice to have an option of setting which trunk to use for each contact in the 3CX contacts address book.

 

[SweetAction]

If you want an unsupported solution (which is what we do for clients not liking the official solution), we use a custom template that adds a second account to the IP phone, that second account in 3CX has a rule that forces it to a different trunk. That way they can choose the account (we use a "blf" key to choose the account) and dial like normal.

Alternatively, I think VOIPTools has a tool to accomplish this - maybe https://voiptools.com/product/3cx-reception-console/