SIP Provider not reachable

[710]

My provider number (DID) is not reachable after configuring Voice & Chat, Call handling, Users, Router Phone (Yealink T43U, and “Normal Phone (Yealink T58A”. I am using VOX SIP and 3CX Free.
Your assistance will be highly appreciated.

 

[TheodorosG_3CX]

Just to clarify you are not able to call your DID?
As i can see the routing is configured to a Ring Group, you do not receive calls to the ip phones or the web client?

 

[710]

Just to clarify you are not able to call your DID?
As i can see the routing is configured to a Ring Group, you do not receive calls to the ip phones or the web client?

Thank you for the reply, I can not receive calls to the ip phones or the web client.

 

[710]

Just to clarify you are not able to call your DID?
As i can see the routing is configured to a Ring Group, you do not receive calls to the ip phones or the web client?

Thank you for the reply, I cannot receive calls to the ip phones or the web client. The caller gets this message “+2787 ….. 36 not available”.

 

[TheodorosG_3CX]

Have you confirmed that there is no issue with the provider as the call does not reach the PBX?

 

[710]

T

Have you confirmed that there is no issue with the provider as the call does not reach the PBX?

The service is active on the VoIP Provider and I can even make calls on their web.

 

[TheodorosG_3CX]

What is the message you get when trying to make a call?

 

[710]

What is the message you get when trying to make a call?

You have reach the voice mail number +2787....36

 

[TheodorosG_3CX]

I cannot see any call coming in the PBX. Also there is no voicemail for the sip trunk in the PBX. This has to be clarified with the provider.

 

[710]

I cannot see any call coming in the PBX. Also there is no voicemail for the sip trunk in the PBX. This has to be clarified with the provider.

Thanks, I am online with the provider and I will give you feedback

 

[710]

I cannot see any call coming in the PBX. Also there is no voicemail for the sip trunk in the PBX. This has to be clarified with the provider.

 

[TheodorosG_3CX]

I would suggest that you create a ticket to the 3CX Technical Support to further investigate your issue.

 

[710]

I would suggest that you create a ticket to the 3CX Technical Support to further investigate your issue.

is it possible to check if the provide IP address is blacklisted from 3CX 197.155.248.129?

 

[TheodorosG_3CX]

It is not blacklisted.

 

[710]

I resolved the issue that was on the VoIP provider and all 3CX free service are running perfectly.

 

[TheodorosG_3CX]

Great news. Thank you.