SIP trunk configuration disappeared

jwmilleril

Premier Customer
Joined
May 4, 2020
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We've been using Telnyx as a SIP trunk provider in an unsupported way for many years. We are using TLS encryption with IP based authentication. It's worked just fine and continues to function.
However, today we were having trouble with calls coming in so I went to look at the trunk configuration. And, it's blank. There are no boxes below the Authentication ID (SIP User ID) that are visible for me to make any modifications. We have two other SIP trunks. One is fine, meaning is shows the configuration page, and the other, (T38FAX.COM) is also missing the same configuration options. I'll post a screenshot. Any thoughts?
 

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I'll add that I rebooted the server, which resolved our calling problems, but did not bring back the configuration page.
 
Hello,

Have you tried resetting browser cookies and cache?
 
Hi @jwmilleril


I will send you a p.m. so we can check a few things.
 

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