SIP trunk not terminating to Digital Receptionist

[Deepak | Aastitva.com]

Hi,

One of my SIP trunk, please note the screenshot, is not terminating to Digital Receptionist, and is going for Ring All. But in Ring All, it is only ringing 2 extensions, not all extensions.
The SIP trunk of the same nature is working fine.
Can anyone help me with the reason? I have tried rebooting the server, but the same issue persists.

 

[SteveITS]

If you enable medium or higher verbose logging it should tell you why/where it is routing the call.

 

[NicholasP_3CX]

Do you have a DID configured with the same number? If a DID is configured it will take precedence over the main trunk route.