SKIP BUSY AGENTS - 3CX v20

[rokmik]

Hello,

queue "xxx" sends calls even if the agent is away (SKIP BUSY AGENTS).

Is there a bug in this version or do I need to configure something else?

Is there a solution for this?



Best regards,

Rok

 

[VoIPTools]

I'm not sure what you are describing. Maybe I can take a guess. When you route a call to a queue, there must be at least one agent logged into the queue. If there are no agents logged into the queue, the call will immediately be routed to the destination-no-answer. If you have at least one agent logged into the queue, but this agent is already in a call, the caller will wait for the next available agent until the call is answered, or they max hold time is reached. If the caller is waiting when the max hold time is reached, they will be routed to the destination-no-answer.

If that does not answer your question, please describe in more detail what your issue is, and we will try to offer further guidance.