Hey there,
I understand this has been an issue and have read most of the posts referring to having the client open the app once a week. I know that there were some updates that were supposed to send a push notification out to all users, and clicking on it would re-register the phone with the PBX. All of these posts are relatively old in the scheme of things though. I am curious if this is an issue with a workaround outside of the aforementioned fixes, as well as if the iOS equivalent of the android update was ever finalized. In the current environment I have 3cx deployed in almost all users are using the application and only a few use desk phones. Most of the users who are using the application are not exactly tech savvy or going to click a push notification as they are not normally receiving calls, but still need the capability to answer calls when they receive them.
Referencing the same issue from these posts:
https://www.3cx.com/community/threa...-pushing-notificaiton-to-android-iphone.62624
https://www.3cx.com/community/threads/push-extensions-not-registered.62589
https://www.3cx.com/community/threa...tion-timeout-if-not-opened-after-x-days.63142
https://www.3cx.com/community/threads/extensions-unregistered-by-itself.67554
https://www.3cx.com/community/threads/mobile-client-app-configure-push-timeout-days.63144
Thanks!
I understand this has been an issue and have read most of the posts referring to having the client open the app once a week. I know that there were some updates that were supposed to send a push notification out to all users, and clicking on it would re-register the phone with the PBX. All of these posts are relatively old in the scheme of things though. I am curious if this is an issue with a workaround outside of the aforementioned fixes, as well as if the iOS equivalent of the android update was ever finalized. In the current environment I have 3cx deployed in almost all users are using the application and only a few use desk phones. Most of the users who are using the application are not exactly tech savvy or going to click a push notification as they are not normally receiving calls, but still need the capability to answer calls when they receive them.
Referencing the same issue from these posts:
https://www.3cx.com/community/threa...-pushing-notificaiton-to-android-iphone.62624
https://www.3cx.com/community/threads/push-extensions-not-registered.62589
https://www.3cx.com/community/threa...tion-timeout-if-not-opened-after-x-days.63142
https://www.3cx.com/community/threads/extensions-unregistered-by-itself.67554
https://www.3cx.com/community/threads/mobile-client-app-configure-push-timeout-days.63144
Thanks!
