SMS/Chat Autoclose setting location

[MAS8668]

I have seen multiple posts referring to the autoclose setting being located in the admin dashboard (or in the report settings on older versions) but I can't seem to find it anywhere. We are on Version 20.0 Update 6.

We are using the free hosted plan, and I am beginning to wonder if that setting is not available on the free version? If that is true, does anyone know if chat autoclose is on or off on the free version.

We just want to make sure that a chat doesn't get locked in to a device that no-one is monitoring, by someone forgetting to mark it "dealt with".

 

[Evolute IT]

Enable chat logs. It's in the settings of that.

Also, if you're using SMB, that option isn't available to you.

 

[MAS8668]

Thanks for the reply! We ARE on the SMB so that explains why I can't find the setting.

Does anyone know if the chats ever get closed automatically on SMB or do they stay open indefinitely? If no-one knows for sure that is fine, I do have a test message that I am watching for testing and I will post what I find if there is no sure answer.

 

[Evolute IT]

Thanks for the reply! We ARE on the SMB so that explains why I can't find the setting.

Does anyone know if the chats ever get closed automatically on SMB or do they stay open indefinitely? If no-one knows for sure that is fine, I do have a test message that I am watching for testing and I will post what I find if there is no sure answer.

They stay opened indefinitely. The setting is Off on SMB.

 

[MAS8668]

They stay opened indefinitely. The setting is Off on SMB.

That's what I was afraid of... We will either have to make sure to close them or buy the pro version. THANKS!