One of our client is seeing an issue where some incoming texts are not going to all members of the queue. For example text A goes to all 16 members/extensions of the queue but a text from number B only goes to 10 of the members of the queue. It seems the texts from B are not going to members/extensions that were added later to the queue. New texts to the queue go to all 16 members as well.
It seems that the there are over 130 text messages from number B, while other texts such as from number A have not near the amount texts. I'm wondering if the number of messages from number B could be a factor of not all members specifically the new members in the queue receiving the texts. Has any one else seen this? If any one has seen this, will archiving the messages resolve?
Thanks,
It seems that the there are over 130 text messages from number B, while other texts such as from number A have not near the amount texts. I'm wondering if the number of messages from number B could be a factor of not all members specifically the new members in the queue receiving the texts. Has any one else seen this? If any one has seen this, will archiving the messages resolve?
Thanks,
