SMS outbound message from an agent in a Call Queue with DID

[mgreen@doctechaz]

When an agent of a Call Queue with a DID initiates and sends an SMS from the Call Queue DID, we need the response to come back to the Call Queue DID not the agent that sent the SMS. This is very important in the medical field so SMS patient appointment reminders can be sent out and the response can be seen by all agents of a Call Queue.

 

[Evolute IT]

We requested that as well, and some others too. Basically sending "from a call queue" so that every agents see the chats.

Kinda like a group chat.

It is really really needed for many of our customers.

 

[NickD_3CX]

Hi!

Same conversation I think has been asked here:
https://www.3cx.com/community/threads/send-sms-from-queue.86603/

I am locking this as a duplicate.