Solved SMS Sender Name

[beurle]

It appears that you can dynamically set the Sender ID on outbound text messages. In the US it seems to be done by a national database (CNAM) but in other markets you can do it dynamically. Is this something you support or intend to support?

 

[YiannisH_3CX]

Hi @beurle

This is currently not supported by us as we only send the from number on outbound SMS. This is potentially something you could do from your provider portal however.

 

[beurle]

The providers don't do it except in the US, this is what Telynx had to say;

"I don't believe that Australia has a national database the way US/CAN does, so as long as you include the CNAM info in the appropriate SIP headers (FROM and P-Asserted-Identity), it should work as of now. But there is no plan to build this feature into our portal"

The story from Twilio is earlier in this thread.

It diminishes the effectiveness of the feature not having this. A customer gets a text message from a random who is not in their contact list are they going to read and act on it?

 

[NickD_3CX]

Just an idea, but the first line in the message could be your Company Name.

 

[StefanW]

CNAM applies to calls but not SMS. SenderID (or alphanumeric sender ID) is not supported in the US.

 

[guenther]

I asked telnyx (which SMS service we use), and they replied, that I just have to alter the

"from": "Sender",

tag.
I tested this on the commandline and it worked.

So I suggest that 3CX offers a setting to change this.

That would be nice.

2021/01/19 10:02:13.084|863|0065|Trc|received from MS: {
  "provider_id": 12001,
  "type": "event",
  "from": "Sender",
  "to": "+43XXXXXXXXX",
  "conversation_id": "CONVERSATION-XXXXXXXXX",
  "message_id": "MESSAGE-XXXXXXXXX",
  "provider_signature": "",
  "provider_timestamp": 1611046932929,
  "provider_message_id": "XXXXXX",
  "provider_conversation_id": "",
  "timestamp": 1611046932929,
  "event": "sent"
}

 

[StefanW]

as stated before, this does not work for US-based customers.
You are looking for an A2P solution while 3CX offers P2P integrations.