SMS tab missing?

[Pierrick584]

I got a number with voxtelesys, their technical support gave me a guide showing me to go activate sms in the 3cx sms tab in my trunk number, but the tab is missing! and 3cx documentation is only showing to go though voxtelesys to activate sms… dont they talk to eachother? how can they both put the blame on the other…

also, might be the issue here, but while my server setting in the trunk config is setup correctly with voxtelesys (and phone is working well) theres a message guiding me to callcentric for installation guide

 

[Evolute IT]

Sounds like wrong template was used. Delete the trunk and recreate and make sure to select the right provider.

 

[Kevin@voxtelesys]

@Pierrick584 Like concepts mentioned this could be a trunk template issue. If you create a new trunk and select Voxtelesys from the drop down, you should see the SMS tab. You can create the trunk as a test first before deleting your current trunk.