SMS with an ATA DID

[muttiwilson]

Our main number are land lines that come in through an ATA gateway. Is there any way to have SMS for our main number come into 3CX through those numbers or is that out of the question? I think I know the answer I just need to verify.

 

[Kevin Attard Compagno]

Not achievable. Keep in mind that an ATA simply converts a voice call to SIP+RTP - there simply isn't a messaging channel in this context.

 

[fortech]

Hi muttiwilson, in case it is helpful - a few comments ..

your current 'landline' attached to ATA <>gateway - does not support SMS - period.. So your options would be

1) get a new DID with a SIP Trunk supplier who has SMS support, and publish that as the 'way to text us' to your clients. Setup normal SMS config with this SIP Trunk carrier <> linked to your new SIP DID with SMS support - all good.
or
2) port your legacy landline DID over to SIP Trunk / with voip carrier who supports this calling region you need / DID portability to bring your number over to SIP. Then ensure to use SMS suitably configured - and - again you are all set.

ie, it kind of depends how important the SMS functionality is
if you have ability to port your DID to a SIP/VOIP carrier
and how motivated you are to make the change / since it involves some disruption to the current config.


Tim

 

[Ocean Support]

Our main number are land lines that come in through an ATA gateway. Is there any way to have SMS for our main number come into 3CX through those numbers or is that out of the question? I think I know the answer I just need to verify.

Are you referring to a process where SMS is converted to a voice call? For example BT in the UK will convert a SMS to a phone call, in which a ATA will continue to support. (So long as your new SIP provider continue to offer the SMS to call service).

An ATA will not let you receive a SMS text message. You will need to point messages to the 3cx mobile app.

 

[Guillaume Bourgeois]

Hi muttiwilson, in case it is helpful - a few comments ..

your current 'landline' attached to ATA <>gateway - does not support SMS - period.. So your options would be

1) get a new DID with a SIP Trunk supplier who has SMS support, and publish that as the 'way to text us' to your clients. Setup normal SMS config with this SIP Trunk carrier <> linked to your new SIP DID with SMS support - all good.
or
2) port your legacy landline DID over to SIP Trunk / with voip carrier who supports this calling region you need / DID portability to bring your number over to SIP. Then ensure to use SMS suitably configured - and - again you are all set.

ie, it kind of depends how important the SMS functionality is
if you have ability to port your DID to a SIP/VOIP carrier
and how motivated you are to make the change / since it involves some disruption to the current config.


Tim

There is also a third option:

Use a provider that allows registering a third-party number for SMS services. I have personally implemented this setup for a phone number on an analog line. Naturally, SMS messages do not pass through the analog line or the ATA. A Webhook must be configured in parallel (within the SIP Trunk) in 3CX so it can communicate directly with the provider’s SMS servers, completely independent of the ATA.