SMS

[rbergthold]

I have a Voxtelesys SIP trunk set up with SMS enabled. I have one of the SMS enabled DIDs assigned to a user. As that User, i am able to reply once a message is sent to me. Is there any way that I can the party that originates the SMS? Or, is it just meant for replying to already received texts?

 

[Charles_3CX]

Can you please clarify what you mean?

"Is there any way that I can the party that originates the SMS"

 

[rbergthold]

i see that I am able to reply to a text that is already sent to me. Is there a way that I can send a text without it just being a reply to one already started by somebody else sending to me? Can I start a NEW text?

 

[Kevin@voxtelesys]

Hi @rbergthold,
You can send a SMS message, before doing that you need to make sure that you are using E164 formatting otherwise your outbound messages will not leave the 3CX.

E164 formatting is: +18885551234

* DIDs in the Trunk need to be set that way
* Inbound and SMS trunk need to be set that way in our portal (is by default)
* Outbound number is set that way when creating the SMS chat

----

Creating an SMS chat.

1. In the webclient go to Chat
2. Click the + sign then Send SMS
3. Enter the number you want to message (Example: +18885551234)
4. Select the number you want to send the message from

 

[rbergthold]

yah. i'm a crackhead. i just forgot the kindergarten steps to get there. it works easy-peasy. Have a wonderful weekend!