Solved Snom 300 Unexpected behaviour since v18 upgrade

[MFC_Max]

We have two clients with Snom 300 and D305 handsets. With version 16 the handsets worked flawlessly.

After upgrading to version 18 the Snom 300 handsets are not working correctly. When dialling a call when the tick button is pressed to initiate the call, it deletes a digit from the dialled number rather than initiating the call. The handset does work if the call is made via the WebClient.

We have tried:

• Reprovisioning the handsets
• Deleting handset from User and re-adding
• Wiping handset and provisioning again.

One of the affected clients has an old custom template which we tried, and this template works fine.

Any ideas on the issue?

 

[JohnS_3CX]

Hi Max,

Can you send me a PM with a link to download your custom template that works ok?

I would like to take a look.

 

[MFC_Max]

Hi Max,

Can you send me a PM with a link to download your custom template that works ok?

I would like to take a look.

I have PM'd you!

Thanks

 

[JohnS_3CX]

@maxfrimond thanks for the feedback, we will look into it and see if we can provide a solution

 

[JohnS_3CX]

We have released a Snom template update that should now address the issue.

It will appear in your updates page within a couple of hours.

 

[MFC_Max]

Thank you. To utilise the new template we just need to reprovision the handset, is that correct? Rather than remove the handset from the user, re-add and then provision?

 

[JohnS_3CX]

Yes that is correct!