Solved SNOM M900 does not provision

[Michael37]

Hello,

The M900 terminal is in PDECT-V2 / 05.30 / B0002
3CX Server v18.0
The 3CX server is in a different network from the SNOM M900s

I configured the provisioning address in "management", I restart the M900 terminal and no "server" is added and the provisioning is not done.

Could you help me please ?

 

[JohnS_3CX]

Hello Michael,

a) In the FXS/DECT page of 3CX, did you confirm that the MAC address you added for the M900 is correct?

b) Did you choose LAN, SBC or STUN for provisioning type from the drop down menu?

 

[Michael37]

Yes I confirm that the mac address is correct in 3CX FXS / DECT

I chose LAN for the provisioning

 

[JohnS_3CX]

Ok you mentioned that the server is in a different network than the M900.

a) This can be a problem, because if there is no communication between the two sides, the M900 will not be able to fetch provisioning. I cannot help you with this part unfortunately, this is something that only you can control and you need to find a way to bridge those networks so the two sides can see each other.

b) The two networks involved must use RFC1918 compliant IP addresses. If your IPs are outside this range, then you cannot use LAN provisioning.

 

[Michael37]

I also confirm that the two networks communicate.

Currently I have SNOM 725/715 extensions that are provisioning correctly and working.

 

[JohnS_3CX]

In this case, you would have to find a way to capture the LAN port of the M900, and see what it does during startup.

You could also run a capture on the PBX to see if any HTTP requests arrive from the M900 IP, but if not, only the above method will tell you for sure.

 

[Michael37]

I'm giving you the M900 syslog, can that help?

 

[JohnS_3CX]

I'm not sure if that can help. I think Snom would know more about their syslog if you want to contact them directly.

But if I were you I would try a packet capture first like I mentioned earlier. This will tell us more useful information.

 

[Michael37]

I just sent you the pcap as a private message

 

[JohnS_3CX]

Hi Michael,

After our private message I'm glad to hear that your M900 can now provision normally.

This seems to have been caused by a recent Snom update. We revised it and the latest template should now solve this. In case anyone else reading this post has faced an issue in the last 24 hours, please check your updates section and download the latest snom M900 template.