Softphone on Samsung phones not answering in queue

[DavidDCFM]

Hi Team,

We use the Samsung A21 and Samsung A51 and S7 phones and have the softphone app on all the phones, especially for after hours work.

The softphone regularly will not present calls to the A21 and A51 after hours, is there a way we can make this more stable and ensure the call is presented.

The users are logged into the after hours queue and have 3CX status as available.

It is crucial we be able to take these calls after hours.

Thanks,
David

 

[KyriakosP]

Hi @DavidDCFM,

In general when incoming calls do not appear on the 3CX app that denotes an issue with Push messages sent via Google FCM (Firebase Cloud Messaging) to notify the app for incoming calls and chats.

 

[DavidDCFM]

Hi KyriakosP,

Thanks for the reply we will give that a try and see how we go.