Softphone

[Phill123]

Hi
I have new installation 3CX, I tried to register zoiper and 3cx softphone but not registered, how tshoot this
Thx

 

[VasilisV_3CX]

Hi @Phill123,

What are you using Zoiper for in this case?

Where are you getting stuck?

 

[Phill123]

I tried to go to phone to add softphone but nothing listed there, so I went to extensions and I added extensions,ID and password, and I tried 3cx softphone to registered but doesn't show not connect so I tried to zoiper softphone same thing doesn't register

 

[VasilisV_3CX]

Hi @Phill123,

If you've added extensions, with email addresses - you will receive a Welcome Email which will attach the instructions to log in to the Web Client. It will also include a QR code which you can scan using the 3CX Mobile Client which you can download from the Play Store / App Store.

I'd take a look at our 3CX Academy which covers the use of the 3CX system from start to finish here: https://www.3cx.com/3cxacademy/

Note that 3CX includes a softphone, so no need for Zoiper.

 

[Phill123]

Hi @VasilisV_3CX
I tried to login via web client and working fine, but the configuration file i received by email with extension 3cxconfig i can't run, it is open to me via notepad, how i can import to softphone app? i tried also to do provisioning via web client but nothing done
one more thing in case customer doesn't have internet connection how i can configure manually his soft-phone app without Welcome email

 

[VasilisV_3CX]

Hi @Phill123,

The Welcome Email contains a config file which works using the 3CX Windows Client. It isn't necessary, as you can log in using the Web Client (which the Welcome Email explains how to do with a link and username / password).

If you'd like to install the 3CX Windows App, feel free to do so by downloading it here: https://downloads-global.3cx.com/downloads/3CXPhoneforWindows16.msi (note, this will work with v18 PBX extensions too!)