Solved [Solved] 3CX Failed to Start

[dieschittigs]

Hi there,

i have a raspberry, running the 3CX. Installation was quite easy, everything was working fine. I had to restart the system and now the 3CX won't start. Nginx and postgre are running. I am not that firm with all that linux stuff ...

sudo 3CXStartServices
gives me

Job for 3CXCfgServ01.service failed because the service did not take the steps required by its unit configuration. 
See "systemctl status 3CXCfgServ01.service" and "journalctl -xe" for details.
A dependency job for 3CXHotelModule01.service failed. See 'journalctl -xe' for details.
A dependency job for 3CXAudioProvider01.service failed. See 'journalctl -xe' for details.
A dependency job for 3CXPhoneSystem01.service failed. See 'journalctl -xe' for details.
A dependency job for 3CXCallFlow01.service failed. See 'journalctl -xe' for details.
A dependency job for 3CXQueueManager01.service failed. See 'journalctl -xe' for details.
A dependency job for 3CXIVR01.service failed. See 'journalctl -xe' for details.
A dependency job for 3CXPhoneSystemMC01.service failed. See 'journalctl -xe' for details.
A dependency job for 3CXSystemService01.service failed. See 'journalctl -xe' for details.

systemctl status 3CXCfgServ01.service

● 3CXCfgServ01.service - 3CX PhoneSystem Configuration Service
   Loaded: loaded (/lib/systemd/system/3CXCfgServ01.service; enabled; vendor preset: enabled)
   Active: failed (Result: protocol) since Mon 2020-02-10 14:02:31 CET; 2min 27s ago
  Process: 1111 ExecStart=/usr/sbin/3CXSLDBServ -n -p /var/run/phonesystem/3CXCfgServ01.pid -o /var/lib/3cxpbx/Bin/  Process: 1129 ExecStopPost=/bin/rm -f /var/run/phonesystem/3CXCfgServ01.pid (code=exited, status=0/SUCCESS)     
 Main PID: 1111 (code=exited, status=0/SUCCESS)

Feb 10 14:02:06 raspberrypi systemd[1]: Starting 3CX PhoneSystem Configuration Service...
Feb 10 14:02:31 raspberrypi systemd[1]: 3CXCfgServ01.service: Failed with result 'protocol'.
Feb 10 14:02:31 raspberrypi systemd[1]: Failed to start 3CX PhoneSystem Configuration Service.

and journalctl -xe

--  
-- The job identifier is 2027 and the job result is dependency.
Feb 10 14:02:31 raspberrypi systemd[1]: 3CXIVR01.service: Job 3CXIVR01.service/start failed with result 'dependencyFeb 10 14:02:31 raspberrypi systemd[1]: 3CXPhoneSystem01.service: Job 3CXPhoneSystem01.service/start failed with reFeb 10 14:02:31 raspberrypi systemd[1]: Dependency failed for 3CX PhoneSystem 01 Management Console.
-- Subject: A start job for unit 3CXPhoneSystemMC01.service has failed
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit 3CXPhoneSystemMC01.service has finished with a failure.
--
-- The job identifier is 1927 and the job result is dependency.
Feb 10 14:02:31 raspberrypi systemd[1]: 3CXPhoneSystemMC01.service: Job 3CXPhoneSystemMC01.service/start failed witFeb 10 14:02:31 raspberrypi systemd[1]: Dependency failed for 3CX PhoneSystem 01 System Server.
-- Subject: A start job for unit 3CXSystemService01.service has failed
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit 3CXSystemService01.service has finished with a failure.
--
-- The job identifier is 2186 and the job result is dependency.
Feb 10 14:02:31 raspberrypi systemd[1]: 3CXSystemService01.service: Job 3CXSystemService01.service/start failed witFeb 10 14:02:31 raspberrypi sudo[1083]: pam_unix(sudo:session): session closed for user root
Feb 10 14:05:01 raspberrypi CRON[1220]: pam_unix(cron:session): session opened for user root by (uid=0)
Feb 10 14:05:01 raspberrypi CRON[1224]: (root) CMD (command -v debian-sa1 > /dev/null && debian-sa1 1 1)
Feb 10 14:05:01 raspberrypi CRON[1220]: pam_unix(cron:session): session closed for user root
Feb 10 14:07:31 raspberrypi systemd[1]: Starting Cleanup of Temporary Directories...
-- Subject: A start job for unit systemd-tmpfiles-clean.service has begun execution 
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit systemd-tmpfiles-clean.service has begun execution.
--
-- The job identifier is 2373.
Feb 10 14:07:31 raspberrypi systemd[1]: systemd-tmpfiles-clean.service: Succeeded.
-- Subject: Unit succeeded
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- The unit systemd-tmpfiles-clean.service has successfully entered the 'dead' state.
Feb 10 14:07:31 raspberrypi systemd[1]: Started Cleanup of Temporary Directories.
-- Subject: A start job for unit systemd-tmpfiles-clean.service has finished successfully
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit systemd-tmpfiles-clean.service has finished successfully.
--
-- The job identifier is 2373.

Any ideas?

 

[diamond9]

Try just starting the phone system management with this

systemctl start 3CXPhoneSystemMC01

 

[dieschittigs]

This takes a while, then:

A dependency job for 3CXPhoneSystemMC01.service failed. See 'journalctl -xe' for details.

and journalclt -xe

-- 
-- The unit 3CXCfgServ01.service has entered the 'failed' state with result 'protocol'.
Feb 10 14:22:59 raspberrypi systemd[1]: Failed to start 3CX PhoneSystem Configuration Service.
-- Subject: A start job for unit 3CXCfgServ01.service has failed
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit 3CXCfgServ01.service has finished with a failure.
--
-- The job identifier is 3009 and the job result is failed.
Feb 10 14:22:59 raspberrypi sudo[2596]: pam_unix(sudo:session): session closed for user root
Feb 10 14:25:01 raspberrypi CRON[2676]: pam_unix(cron:session): session opened for user root by (uid=0)
Feb 10 14:25:01 raspberrypi CRON[2680]: (root) CMD (command -v debian-sa1 > /dev/null && debian-sa1 1 1)
Feb 10 14:25:01 raspberrypi CRON[2676]: pam_unix(cron:session): session closed for user root
Feb 10 14:26:25 raspberrypi sudo[2723]:       pi : TTY=pts/0 ; PWD=/home/pi ; USER=root ; COMMAND=/bin/systemctl stFeb 10 14:26:25 raspberrypi sudo[2723]: pam_unix(sudo:session): session opened for user root by pi(uid=0)
Feb 10 14:26:25 raspberrypi systemd[1]: Starting 3CX PhoneSystem Configuration Service...
-- Subject: A start job for unit 3CXCfgServ01.service has begun execution
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit 3CXCfgServ01.service has begun execution.
--
-- The job identifier is 3057.
Feb 10 14:26:50 raspberrypi systemd[1]: 3CXCfgServ01.service: Failed with result 'protocol'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- The unit 3CXCfgServ01.service has entered the 'failed' state with result 'protocol'.
Feb 10 14:26:50 raspberrypi systemd[1]: Failed to start 3CX PhoneSystem Configuration Service.
-- Subject: A start job for unit 3CXCfgServ01.service has failed
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit 3CXCfgServ01.service has finished with a failure.
--
-- The job identifier is 3057 and the job result is failed.
Feb 10 14:26:50 raspberrypi systemd[1]: Dependency failed for 3CX PhoneSystem 01 Management Console.
-- Subject: A start job for unit 3CXPhoneSystemMC01.service has failed
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit 3CXPhoneSystemMC01.service has finished with a failure.
--
-- The job identifier is 3056 and the job result is dependency.
Feb 10 14:26:50 raspberrypi systemd[1]: 3CXPhoneSystemMC01.service: Job 3CXPhoneSystemMC01.service/start failed witFeb 10 14:26:50 raspberrypi sudo[2723]: pam_unix(sudo:session): session closed for user root

The other services are active an running:
3CXEventNotificationManager
3CXMediaServer
3CXTunnel01

Just restarted the [email protected] because it was not running. Now is active but the 3CXPhoneSystem can not start anyway

 

[diamond9]

Can you try making sure its all up to date

sudo apt-get update
sudo apt-get upgrade

 

[dieschittigs]

Well, that's it Everything runs now, exept for the hotelModule. But we are no Hotel, so

Thank you for your help!