[Solved] Call By Name "Extension Not Found"

[Jtc11]

When using the auto-attendant "call by name" feature, I'm asked to, "please enter the first three letters of the last name of the person [I am] trying to contact."

Let's say there's a "John Smith" set up in my extensions, and he is able to make and receive calls.

Why then, when I dial "SMI", or "764", am I told "extension not found", by the auto-attendant?

[EDIT]

According to the 3CX documention, "Users without a self-identification message are not accessible via the call-by-name feature."

And these are the steps it gives for resolution:

To record your self-identification message:
1. Go to your voice-mail menu (Default 999).
2. Enter your Voice Mail PIN number
3. Go to the options menu (‘9’ key).
4. Press ‘5’ key to record the self ID message.
5. Record your name only, i.e. ‘Sarah Jones’

 

[lneblett]

Re: Call By Name "Extension Not Found"

Given the edit to the original post. did you not answer your own question?

 

[Jtc11]

Indeed, this is solved. Edited the thread title to reflect this as well.