SPA921 not registering automatically after PBX Restart

[pbnet]

Hello everybody,
I have the following problem:
- 3CX PBX 6 running on a Windows 2003 R2 machine
- a Linksys SPA91 SIP Phone
- a cisco ATA 186 SIP Adaptor
the problem is that if I restart the server or the 3CX PBX service, the SPA 921 does not register automatically to the PBX. This problem is only solved if I initiate a call from the SPA 921.
This problem was not present in 3CX 3.1
Any ideas would be greatly appreciated.

Thanks.

 

[avraam_mich]

Please ensure that the SPA921 has been set up correctly according to the instruction on http://www.3cx.com/sip-phones/linksys-SPA-921.html and that the settings have been set as per the screenshot in this link.

regards

Alex Mallia
Technical Support Engineer
3CX - Developers of IP PBX software
http://www.3cx.com

 

[galal202]

Hello,
restore spa to factory set defaults then Follow the instructions from 3cx spa page
I think if you reduce registration exired time to 300 second will help

 

[amygoda]

Hello,
I advice you not for 3CX only but for all software
fresh instal new version is better than update

 

[N_G]

For the phone to re-register, you need to restart the phone or wait for the re-registration interval to kick in (set on phone). Making outbound call probably causes the phone to re register as well which is why its not an issue. It doesnt have anything to do with the phone system version.....

 

[pbnet]

Thank you all for your kind replies.
The problem still exists even after reset to factory defaults and setting the reg time to 300.
Here is the registration log:

06:58:31.984 FaxCfg::updateContact [CM504009]: Fax Service: changed contact to sip:[email protected]:5100;user=phone
06:58:25.156 Extension:rintEndpointInfo [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA-921;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.8] Transport: [sip:172.17.77.140:5060]
06:58:21.343 CallCtrl:nIncomingCall [CM503001]: Call(1): Incoming call from Ext.100 to [sip:[email protected]]
06:55:46.203 ExtnCfg::updateContact [CM504001]: Ext.802: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=a238366baf16a632/802]
06:55:45.921 ExtnCfg::updateContact [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=2f624367c2577f73/801]
06:55:45.296 ExtnCfg::updateContact [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=a51a122c40331555/800]
06:55:44.671 ExtnCfg::updateContact [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=f32b675cb022e84a/999]
06:53:48.562 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:[email protected] with contact sip:[email protected]:5060
06:53:44.968 ExtnCfg::updateContact [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5060;user=phone;transport=udp/101]
06:53:43.828 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10003@SIPNUMBER
06:53:43.640 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10004@ORBTALK-UK
06:53:43.609 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10002@NETMASTER VoIP
06:53:43.593 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10001@IDILIS VoIP
06:53:43.484 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10000@ZAPP VoIP
06:53:43.484 ClientRegs::Register [CM504003]: Sent registration request for 10004@ORBTALK-UK
06:53:43.468 ClientRegs::Register [CM504003]: Sent registration request for 10003@SIPNUMBER
06:53:43.453 ClientRegs::Register [CM504003]: Sent registration request for 10001@IDILIS VoIP
06:53:43.437 ClientRegs::Register [CM504003]: Sent registration request for 10002@NETMASTER VoIP
06:53:43.296 ClientRegs::Register [CM504003]: Sent registration request for 10000@ZAPP VoIP
06:53:42.921 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10003@SIPNUMBER
06:53:42.875 StunClient:rocess [CM506002]: Resolved SIP external IPort (89.136.157.14:5060) on Transport 172.17.77.140:5060
06:53:42.812 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10004@ORBTALK-UK
06:53:42.640 StunClient:nInitTests [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 75.101.138.128:3478 over Transport 172.17.77.140:5060
06:53:41.562 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10001@IDILIS VoIP
06:53:41.562 ClientRegs::Register [CM504003]: Sent registration request for 10003@SIPNUMBER
06:53:41.453 ClientRegs::Register [CM504003]: Sent registration request for 10004@ORBTALK-UK
06:53:41.406 ClientRegs::Register [CM504003]: Sent registration request for 10001@IDILIS VoIP
06:53:32.781 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
06:53:32.171 ExtnCfg::updateContact [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=2338ba6f0d1a1b5f/*1]
06:53:31.578 ExtnCfg::updateContact [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=d42b41229c2dd44d/*0]
06:53:29.328 CallMgr:nAddIPs IP(s) added:[172.17.77.140]
06:53:18.625 DBA [CM501003]: Connected: Database
06:53:17.171 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [172.17.77.140]
06:53:16.625 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
06:53:16.625 CallMgr::Initialize [CM501002]: Version: 6.0.650.0
06:53:16.625 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
06:53:16.406 MediaServerConnected [CM112000] Media Server is connected
06:53:16.218 LoadLicenceInfo [CM501010]: License Info: Load Failed

Any other ideas would be greatly appreciated.