Standard Edition - Less provisioning options?

[pact]

I can't see how..

But I have two identical 15.5.10244.4 systems, one Professional, One Standard.

The standard build is missing provisioning options for the Yealink T46G.

They both have exactly the same default 3CX templates for the T46G, both up to date.

But the standard does not let me set ring tones, or LED backlight etc..

Is this sytem just broken? Or does professional now also include the additional provisioning features?

(We have 95% professional licences out there, so I don't touch the 'Standard' licence much.. so I'm not sure if this is a known limitation, its certainly not listed in 'edition comparison' page).

 

[YiannisH_3CX]

Hello @pact

Please note that there should not be any differences between versions when it comes to provisioning options. Usually what you are experiencing is due to custom templates. Custom templates could cause issues even when not is use if the user agent in the templates in the same as the default.

So make sure that you are using the default templates to provision the phones and that there are no custom templates in the custom templates folder for this model. If there are please remove them as a test and check if all provisioning options are present. If that resolves the issue then you will need to edit your custom templates following the guide below.
https://www.3cx.com/docs/custom-ip-phone-templates/

 

[V..]

I have all of the options for setting backlight and ring tones in two of my standard installs.

Are you 100% certain there aren't any updates or new templates available?

 

[pact]

So make sure that you are using the default templates to provision the phones and that there are no custom templates in the custom templates folder for this model.

As I stated, they are both using the default supported 3CX template, and I verified both systems have the exact code in the yealinkT4x.ph.xml files.

Are you 100% certain there aren't any updates or new templates available?

Yep, just performed our routine maintenance on this system recently, all updates that are available have been applied.

I have all of the options for setting backlight and ring tones in two of my standard installs.

Excellent, so at least that confirms the settings should be present.

I'll have to follow up with support on this one it seems.

 

[YiannisH_3CX]

As I stated, they are both using the default supported 3CX template, and I verified both systems have the exact code in the yealinkT4x.ph.xml files.

As i stated custom templates could be at fault here even when not is use. If a custom template is present in the custom templates folder and has the same user agent as the default template the management console will detect it and will not know which one is the default.
If you have custom templates in the custom templates folder, and since you are not using them remove them and check if the provisioning options are visible.