StartUP No Options with my Partner Account

[cbarrett]

I am a partner, I have no options in my web client to click on "Office Settings" for my existing business. Nor do I have any options to change any StartUP settings in my Partner Portal in the "Your 3CX systems" settings when I go to "Manage". I had received the recent update to v18 because Auto-Update was turned on and I was using the old wordpress chat on my website.
https://www.3cx.com/docs/manual/live-chat-configuration/

 

[AndreasY_3CX]

Hi @cbarrett,

I am a partner, I have no options in my web client to click on "Office Settings" for my existing business.

It seems that your user/extension is set as User rather than Manager. This is why you cannot see the 'Office Settings' button. Make sure that your user role is set as 'Manager'

Nor do I have any options to change any StartUP settings in my Partner Portal in the "Your 3CX systems" settings when I go to "Manage"

I can understand that you're using the old customer/partner portal (https://customer.3cx.com). Use the new portal which is more user-friendly (https://portal.3cx.com).

Additionally, StartUp systems are fully managed by 3CX and they do not have an Instance Manager so you're not able to change any settings.

 

[comtodo]

I have same problem.
I have no options in my web client to click on "Office Settings".
My user role is set as 'Manager'.