Status notification on 3CX and MS Teams

[Ionni]

Hello
I have enabled the direct routing to MS Teams and it works fine.
Except for the status notification I still have a problem. When I start a call from MS Teams, I am busy on 3CX. But when I start a call from 3CX, I am available on MS Teams.
Where could be the problem?
Thank you very much in advance.

 

[Evolute IT]

Hello
I have enabled the direct routing to MS Teams and it works fine.
Except for the status notification I still have a problem. When I start a call from MS Teams, I am busy on 3CX. But when I start a call from 3CX, I am available on MS Teams.
Where could be the problem?
Thank you very much in advance.

This is currently how the integration works as there's no way to determine if a user is on a Teams-to-Teams call, in which case the 3CX is completely ignored.

They are working on that tho I believe, aren't you @StefanW ?

 

[Ionni]

@ConceptsWeb Many thanks for your answer.

@StefanW have you any news?

 

[NickD_3CX]

@StefanW have you any news?

It is something we are considering, but I don't think at this point we are in a position to give any ETA as to if and when this will become available.

 

[Evolute IT]

It is something we are considering, but I don't think at this point we are in a position to give any ETA as to if and when this will become available.

The API for Teams Presence is still in beta at Microsoft so I'd wait too lol

 

[markoh]

It is something we are considering, but I don't think at this point we are in a position to give any ETA as to if and when this will become available.

Is there any update available on this?