Status report

[preejith]

Dear All,

Is there a report that will clock changes in status for an agent? Additionally, is there a method in which an agent will get logged out if system recognizes inactivity for X amount of minutes.

Thanks

 

[VasilisV_3CX]

Hi @preejith,

Is there a report that will clock changes in status for an agent?

There is no report that logs status changes, but there is an Agent Login History report which may shed some light since when the status changes from Available to Away / DND, the default setting is to "Log out from Queues" which will then give you an indication of what time the agents are changing statuses.

Additionally, is there a method in which an agent will get logged out if system recognizes inactivity for X amount of minutes.

The legacy Windows Client (downloadable from within your Customer Portal) has an auto switch feature. If you'd like to use this feature, click Settings (cog on the bottom right) >> Configure Accounts >> Double click your account >> Click Advanced, bottom left >> Select Auto Change Status when idle:

 

[VoIPTools]

3CX does not log presence changes anywhere, but we do with our 3CX Custom Presence Status tool.

As for logging out agents that are idle, one additional option would be our 3CX Auto Logout tool. This tool monitors queue agents and if they miss consecutive queue calls, it will log the agent out of queues and notify their manager.