I have a call queue which is set to Skills Based Routing Ring All.
Several times today I've had reports that some users in priority 2 heard their phones ring despite there being users available in priority 1 and the call being answered by someone in priority 1.
I don't even know how to check this, as I can't see a report which shows which users were polled for a call which was answered (in the way that the abandoned call report shows who was polled) and queue calls don't appear as missed calls in the 3CX client.
Any help on where to look would be appreciated.
Thanks,
Ged.
Several times today I've had reports that some users in priority 2 heard their phones ring despite there being users available in priority 1 and the call being answered by someone in priority 1.
I don't even know how to check this, as I can't see a report which shows which users were polled for a call which was answered (in the way that the abandoned call report shows who was polled) and queue calls don't appear as missed calls in the 3CX client.
Any help on where to look would be appreciated.
Thanks,
Ged.
