Strange sound during the call transfer

[DXC]

Hi,

We hear a strange sound during 1-2 sec (it sounds like Asterisk default music on hold) when the call is transferred from Digital Receptionist to Queue.

What is this? Bug? How can we fix it?

 

[ClsVip]

When transferring calls from an IVR to another destination the Music on hold, as configured under the management console > Settings > Music on Hold is played, so check that you have configured for the MOH under this section.

 

[DXC]

This sound is present even if MOH is Empty.wav

 

[ClsVip]

In this case are you using a supported 3cx VoIP provider? and is there a prompt set in the Queue? additionally does this happen with internal calls or just external?

 

[DXC]

Version 18.0 Update 3 (Build 461)

Can you reproduce this case on your 3CX?
Just create Standard DR with transferring to Queue after 1 sec

 

[Alphabetic]

What resources does your PBX have?

this happens when machine is not fast enough.

 

[DXC]

What do you mean?

I can't understand why we hear Asterisk sound in 3CX )

 

[ClsVip]

Do your calls come in through an Asterix PBX?

 

[DXC]

Do your calls come in through an Asterix PBX?

No

 

[ClsVip]

Does this happen on both external and internal calls, for example, calling an IVR from an internal extension then selecting the option to go to a queue, do you hear the same sound?

 

[DXC]

Thank you for assistance.
I found out that the caller is using Asterisk PBX and this is not 3CX issue )

 

[ClsVip]

Also, check under your Sip trunks settings > Options Tab and make sure that the option for Supports Re-Invite is not checked.