In a call center configuration (queue or call group), we should only be able to pick up or reject a call, and not forward to our own voicemail.
This button should only work for direct internal or external calls.
Is it possible to add an option to block the "Forward to mailbox" button when the call comes from a queue or group in the configuration on the 3CX server?
Please forward this request to R&D, Thanks.
This button should only work for direct internal or external calls.
Is it possible to add an option to block the "Forward to mailbox" button when the call comes from a queue or group in the configuration on the 3CX server?
Please forward this request to R&D, Thanks.
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