Synced With 365 - Force Sync

[SweetAction]

Hello,
Looking for the "correct" way to solve this. 2 users (1000 - [email protected] and 1001 - [email protected]) in 3CX were set with the same email address (both set to [email protected]) and 365 sync is set to Allow Sign In for all users. User Sync is off.

Now the emails have been corrected but [email protected] clicks the SSO button and still gets signed in as the wrong user. The Synced With column is also not updating.

Other then a clear/re-assign, or a complete remove/re-add, how do I trigger 3CX to "relink" the accounts?

 

[TheodorosG_3CX]

As you may also see in the below guideline the sync is onw way from the MS365 to 3CX and happens automatically once per day:
• https://www.3cx.com/docs/manual/microsoft-365/#h.qstanjnw2wlt

Have you tried also to restart the 3CX System Service and check if the update has been forced?

 

[SweetAction]

Hi @TheodorosG_3CX,
In understand the sync is one way and only happens once a day. In my case 3CX is syncing the wrong 365 user to the wrong 3CX extension.

How can I correct that / force it to rematch the extension?

 

[Charles_3CX]

Hi @TheodorosG_3CX,
In understand the sync is one way and only happens once a day. In my case 3CX is syncing the wrong 365 user to the wrong 3CX extension.

How can I correct that / force it to rematch the extension?

Can you please clarify the issue?

For example, you have an already created extension with the email address from the 365 user side entered under the extensions setting. Still, when you enable user sync for this user with said email address, a new extension is created instead of syncing with the already created extension.

 

[SweetAction]

Hi @Charles_3CX
The user was made manually (not with Sync) and User Sync isn't used - just Single Sign On.

When the user was made the an email was given. A second user was also made also with the same email. (2 users with the same email address)

When the first user
It make sense that the "Sign in with Microsoft" button isn't working as expected for these 2 users. However, since then, the email address has been corrected so that only 1 user has the email address.

However, the "Sign in with Microsoft" button still isn't working as expected for these 2 users. It seems like 3CX has matched the users and is not updating. It has been several days since the correction.

Please let me know if this helps.

 

[Charles_3CX]

In this case, try deleting all extensions involved and re-adding the user to the user sync and have it synced from 365, so that it is the only extension tagged with Microsoft 365 tag, under the user's node within the management console, with its email address.

 

[SweetAction]

In this case, try deleting all extensions involved and re-adding the user to the user sync and have it synced from 365, so that it is the only extension tagged with Microsoft 365 tag, under the user's node within the management console, with its email address.

Hi,
We're trying to avoid having to delete the extensions and re-add as there is quite a few groups, routing rules, Q's, phones, and more that will need to be reconfigured. Is this the only way to resolve this?

 

[Charles_3CX]

Hi,
We're trying to avoid having to delete the extensions and re-add as there is quite a few groups, routing rules, Q's, phones, and more that will need to be reconfigured. Is this the only way to resolve this?

Once the sync is enabled for a user with the same email address as another extension, even after this is corrected, instead of syncing to the one with the same email a new extension is created, the synced extension will be with the Microsoft 365 tag. There is no way to get the user to sync, I'm afraid, other than to delete them and re-sync.

 

[SweetAction]

Thank you for the information Charles.

Will a "clear" and "Assign " resolve this or only a full delete and re-add?

 

[Charles_3CX]

Thank you for the information Charles.

Will a "clear" and "Assign " resolve this or only a full delete and re-add

This will require a full delete of the extensions and then sync to create the one extension required.

You can also enable the 'Set starting extension number' and specify whichever extension number you would like it to be created with via user sync.