System Admins can't manage managers?

[TheRambler]

So I understand that users can't manage other users of the same or higher role, this makes sense and is common in the permissions world, but how is the "Manager" role considered the same level as the System Admin role? Even looking at the role matrix it doesn't make sense as it's suggesting that System Admin and Manager are at the same level, but Group Owner is higher than Manager but also less than System Admin which contradicts itself.

System is higher than Department. Surely any system roles should have full control over any department roles? In current state I really don't understand the purpose of System Admn role. The only benifit of it over Manager is being able to manage departments other than your own but if you can't manage Managers then you can't really manage those departments.

 

[Ferdnand.ouma]

Wonder what 3CX thought when defining these roles!!

 

[Ferdnand.ouma]

I was surprised the other day that one of my System admins couldn't even view the existence of a manager on the 3CX users list leave alone managing them, I thought the user had been deleted only to discover that as a system Admin you can't even view the existence of the Manager on the console!!, unless 3CX defines to us what the system Admin means in 3CX world.

 

[TheRambler]

I just came across the same problem, ended up having to give them System Owner role just so they can see managers so now the risk exists that they can effectively lock us out the system. I can kinda understand the reason from the persective that Managers can access things System Admins can't but I'd much rather the risk being a System Admin grants themselves access to call recordings or ability to barge into a call than the risk being a System Owner locks us out the whole system and we end up having to restore from backup.