System prompts update is not workin

[Martin N.]

Hello,

wanted to ask you, as I was testing system promts update, not to have just english one, but once I ve changed the system prompt set for example to Spanish, its still in english. Is there any way how to fix this? Tried also different languages.



Do I use the correct option to apply changes?

Thank you!

 

[NicholasP_3CX]

Have you tested this with an internal call, or an external call.

Call in to your system with an external call. This will apply the relevant language.

On an internal call, it will take YOUR extension's prompt language and apply it throughout.

This is also true for the voicemails. If I call your extension (with CZ prompts) and mine has English prompts, I will hear the prompts in English. But if an external caller calls in, it will take your prompt language.

 

[Martin N.]

Just tested with external number, and it returns english language prompt once I reached voicemail of the extension in the queue. Setup is following - IVR - spanish prompt set, Queue - spanish prompt set.

 

[Martin N.]

just checked language by the end user in queue and its also spanish prompt set.

 

[NicholasP_3CX]

Ive just tried and tested with a queue voicemail, and user voicemail, and the prompt sets are kicking in.

By any chance does the user have a custom prompt defined? This would only apply to the default prompts, not any user defined ones.

I would suggest giving the services a restart, as mine changed on the fly without any extra actions.