Talk times do not increase

[atlantisegidek]

Hi,

My speak a weak sorry so i send photo...

My licence Pro...
Our company has a queue structure.



Talk times do not increase.
Because system "Least Talk Time"





Why?
Thank you.

 

[Alphabetic]

Are your agents logged in to the queue?

 

[diamond9]

I think the problem we will have here is the language barrier.

Talk Times will only increase on calls answered that were received by the queue, the 3rd agent in that queue has taken 1 call and talked for 5 minutes, all other agents have not received a call.

on the second picture you show your polling strategy, this will direct the next call into the queue to the agent that has the least talk time, in your top picture it would go to agent number 2 or 4