Hello, Good afternoon!
How can we create DID so that the user can have certain times to answer or not receive calls outside office hours?
Example: David 2000 (DID 123 123-2000) during office hours will be answered at extension 2000, during non-office hours he will be directed to the specific IVR for that time.
I have a project with around 500 extensions, and I would like to create an IVR for a destination outside office hours where the DID is pointed to this IVR. I noticed that it would possibly be done by Departments, but I would have to create new departments to direct, this would be a configuration done twice, and the same situation applies to dummy extensions, in v18 we could put IVR for DID outside office hours, is there any other way to get around this idea?
Another possibility would be to create exception rules, but users won't receive internal calls either. The idea is to create specific times for DIDs not to receive calls outside office hours, so that they can receive and talk internally with other extensions.
Is this already a final version of v20 or will it be implemented in the future, since it affects the way the PABX is managed and its installation?
Thank you and best regards.
How can we create DID so that the user can have certain times to answer or not receive calls outside office hours?
Example: David 2000 (DID 123 123-2000) during office hours will be answered at extension 2000, during non-office hours he will be directed to the specific IVR for that time.
I have a project with around 500 extensions, and I would like to create an IVR for a destination outside office hours where the DID is pointed to this IVR. I noticed that it would possibly be done by Departments, but I would have to create new departments to direct, this would be a configuration done twice, and the same situation applies to dummy extensions, in v18 we could put IVR for DID outside office hours, is there any other way to get around this idea?
Another possibility would be to create exception rules, but users won't receive internal calls either. The idea is to create specific times for DIDs not to receive calls outside office hours, so that they can receive and talk internally with other extensions.
Is this already a final version of v20 or will it be implemented in the future, since it affects the way the PABX is managed and its installation?
Thank you and best regards.
