Teams Auto Idle = 3cx Away Status

[Michael_Sigmavista]

Hi 3CX!

The Teams Auto Idle is a real show stopper for the presence sync.

I know it would be awsome if we could increase the idle Times for MS Teams, it would solve most Problems, but it seem to be that MS is not moving here.
From my point of view at least.

On the 3CX Side the big disadvantage is that you can not be direct called if you are away. You are reachable with ringroups and with queues thats fine. But a lot of customers are calling directly. Or internals calls too.

I could imagine a few solutions at the 3cx side like:

- simply do net set Auto idle to away
- create a checkbox (and function) to be ringable during away in the user Tab


Could you take action faster then MS ?

Customers of us which are now in V20 asking for the sync Feature but we tell them to not use it.

 

[bitn2]

Yes we had the same problem. We are testing a special build at the moment and it looks fine. So, yeah there will be a fix for this.

 

[Michael_Sigmavista]

ok Cool - waiting for Update 4 Beta then Tanks a lot for your quick feedback!

 

[bitn2]

ok Cool - waiting for Update 4 Beta then Tanks a lot for your quick feedback!

Update 5 Beta, we are already on U4 final.