Teams Direct Routing

[Jason Yong]

Dear all, i am running on 3cx v20 update4. I have successfully configured my teams direct routing via power shell without any error. Have tested both incoming and outgoing calls via the teams app and web, the outbound calls working fine. However it seems i not able to pick up incoming calls from my microsoft team, when incoming calls is dial, my 3cx desk phone and mobile app is ringing, but the microsoft teams are not. Have check on the notification settings on my team, all seems pretty normal.

Am running out of ideas, appreciate if can get help.

 

[jwingert]

Hi there - just wanna piggyback off of your success a bit (wish I could help you with your problem). I'm following the teams integration guide and it says "locate your teams domain" but I have no idea what that is supposed to be. Should teams.mydomain.com be pointed at my 3cx IP?

Thanks and sorry for a semi off-topic reply

 

[Jason Yong]

Hi there - just wanna piggyback off of your success a bit (wish I could help you with your problem). I'm following the teams integration guide and it says "locate your teams domain" but I have no idea what that is supposed to be. Should teams.mydomain.com be pointed at my 3cx IP?

Thanks and sorry for a semi off-topic reply

Your teams.mydomain.com needs to point to your 3CX IP. You can do a ping test to confirm it if your teams.mydomain.com is the same IP as your 3CX.