Teams Forward

[nicoonline]

Hello,

I have an IP phone + Teams for my extension.
I'm also in a Call Queue. How can i set to only ring the IP phone when a call is coming from a Call Queue ?

If i'm outside of the office, i don't want to receive call from the Call Queue. There are others agents for this.
I want the Teams only for my direct DDI.

Thanks

 

[ChrisC_3CX]

I'm also in a Call Queue. How can i set to only ring the IP phone when a call is coming from a Call Queue ?

A call to the extension will ring all endpoints registered with that extension regardless of where the calls is coming in from so there's no way to achieve this.

If i'm outside of the office, i don't want to receive call from the Call Queue. There are others agents for this.
I want the Teams only for my direct DDI.

What you can do is simply log out from the queues whenever you leave the office and log in whenever you get back. You can do this via dial code or the 3CX Apps.

 

[nicoonline]

Why it's not possible to set a delay between an endpoint can ring ?
That is a simple option that can solve all issues.

An other case : I'm on the office. I have 4 endpoints, why ring all endpoints at the same time ?
That doesn't make sense.

 

[ChrisC_3CX]

All four endpoints are configured with the extension so they will all ring due to SIP forking. I think it would be considered an issue if they all didn't ring instead. I'd recommend closing down the ones you are not using.

 

[nicoonline]

I understand the technical point of view. What i didn't understand is the logic.
If you take 2 extensions : a fix device + an app on a mobile, that doesn't make sense to ring at the same time an IP Phone + a Mobile.

An other way would be to consider the Teams as a mobile device and let the user configure to ring at the same time of after X seconds of non-answer.

 

[ChrisC_3CX]

I see your point but I'm afraid this is not possible. Only thing I can recommend for now is searching through our Ideas section to see if anyone submitted a similar feature request to upvote.