Solved Teams presence sync only works one-way from 3CX to Teams

[TracyB]

Hello,

We have configured the M365 integration with the sync from 3CX app to teams client and to update presence from teams clients to 3CX.

For the moment we have only seen the sync work from 3CX App (PWA/desktop/web) to Teams client and not the other way around.

Is there anything else that need to be configured for it to work ?


The application has the rights on the 3CX application in entra to read the teams status:

This are the rights for the app:


Do I miss something in the configuration to make it work ?

Thanks!

 

[Evolute IT]

Have you done the Authorize for the Teams->3CX sync? The button right under the checkbox.

 

[TracyB]

Have you done the Authorize for the Teams->3CX sync? The button right under the checkbox.

Hello,

Yes we have done that. We already removed the sync entirely and re-authorized everything and it still gives us the issue.
We will try removing the app completely as next step but then I have no other ideas as to why it still fails

 

[TracyB]

I close this topic, removal of the 3CX app in entra solved the issue

 

[Charles_3CX]

We are pleased you've resolved the issue. Generally, reconfiguring the integration solves any connection problems. If you encounter further issues, contact your assigned 3CX partner to open a ticket so we can request the necessary data to investigate.