Teams-State in running 3CX-Calls not changing? MS365 integration

[Sim4711]

The manual state changes in MS365 integration are working well in both directions.

Also the 3CX-State changes in running Teams-Calls, so it's not ringing there.That's fine.

But: In a running 3CX-Call the Teams-State is not changing and someone can call you in Teams, so you are disturbed by the Teams call.

Is that a bug and will be changed in phuture?

V20 U3 on premise is the version, we are running.

 

[Charles_3CX]

The status sync feature does not support this functionality. This means that if you're on a call, whether through 3CX or Teams, the status won’t automatically update to reflect your availability on either platform.

 

[Sim4711]

The status sync feature does not support this functionality. This means that if you're on a call, whether through 3CX or Teams, the status won’t automatically update to reflect your availability on either platform.

? But in a Teams Call it does. Sure about the info you gave? We tested it and in a Teams call the 3CX status changed directly to DND.

 

[Charles_3CX]

When on a call in teams, the team's status changes, yes, but it does not affect the 3cx status.

 

[bitn2]

That doesnt make any sence... The status must change in both ways! Anyway, are there any news on when the status change from what to what status is configurable?

 

[Charles_3CX]

We currently have no information on status changes occurring while on a teams call.

Status changes are only applicable to those manually set in the Teams app status section, as outlined in the guide 3CX Microsoft 365 Integration Guide.

 

[bitn2]

Where using the thirdparty teamssync from https://wordpress.t38printer.de/ and this working just fine. Ive had contact to @nikolascx regarding this thema. The sync status need to be configurable. The thirdparty integration is also syncing the on call status in both ways.

 

[Sim4711]

We currently have no information on status changes occurring while on a teams call.

Status changes are only applicable to those manually set in the Teams app status section, as outlined in the guide 3CX Microsoft 365 Integration Guide.

but in a Teams Call the Teams status is changing to BUSY or DND automatically, so the 3CX Status also is changing to DND. And after the Teams Call it's changing back to Available. Just to let you know.

 

[Charles_3CX]

but in a Teams Call the Teams status is changing to BUSY automatically, so the 3CX Status also is changing to DND. And after the Teams Call it's changing back to Available.

So, to be clear, when on a teams call the status in 3cx changes to DND?

 

[Charles_3CX]

Where using the thirdparty teamssync from https://wordpress.t38printer.de/ and this working just fine. Ive had contact to @nikolascx regarding this thema. The sync status need to be configurable. The thirdparty integration is also syncing the on call status in both ways.

If using a 3rd party to achieve this, then this is not something that is native to the 3cx integration; therefore, I can not advise.

 

[Sim4711]

So, to be clear, when on a teams call the status in 3cx changes to DND?

Yes. We've tested it with a user last week. The status in Teams and 3CX was green available. The user started a Teams Call und the status in 3CX directly became red DND.

 

[Charles_3CX]

Yes. We've tested it with a user last week. The status in Teams and 3CX was green available. The user started a Teams Call und the status in 3CX directly became red DND.

Are you also using a 3rd party app to achieve this?

 

[Sim4711]

Are you also using a 3rd party app to achieve this?

No, plain original 3CX V20 U3 and the MS Store Client. So my question was, why it's not running the other way from 3CX to Teams. And you told me, it's generally not changing automatically in a call.

 

[bitn2]

If using a 3rd party to achieve this, then this is not something that is native to the 3cx integration; therefore, I can not advise.

I know, but we like to change to 3cx for teams sync. But in the actual configuration it is not possible. Maybe talk to @Nikolas he can explain the problems to you. The sync need to be in both ways for all status and configurable.

 

[N_G]

We are looking into this

 

[bitn2]

We are looking into this

If you need more information regarding this thema, just send me pm. We are using a thirdparty tool which doing all this stuff and maybe we can use this information to help building this in 3cx.

 

[Sim4711]

We are looking into this

Thanks, but we don't want to have it configurable, would be nice, but not our question. Our question, is, when an Teams Call can change the 3CX-Status to DND, why can a 3CX Call not change the Teams Status to DND, but manually Status change is working both directions.

 

[bitn2]

Thanks, but we don't want to have it configurable, would be nice, but not our question. Our question, is, when an Teams Call can change the 3CX-Status to DND, why can a 3CX Call not change the Teams Status to DND, but manually Status change is working both directions.

Because teams is in status busy and this status will sync to 3cx. If the 3cx is on call, this status will not be synced.

 

[N_G]

@bitn - yes this is exactly how it is.
@Sim4711 - We are looking into this as in I have understood the issue and we are discussing it internally