Solved Teams Status Update only one way

[Danny_Ghe]

Running 3CX Version 20.0 Update 5 (Build 506 Beta) I have this strange behaviour :

3CX status only updates in one way : from 3CX to TEAMS ( the other way doesn't work anymore )

I have checked , and both ways are correclty configured and authorized on M365 Tab,
Config looks also correct on Entra AD.

Any idea how to sort this out ?

 

[Alejandro_3CX]

Hi @Danny_Ghe could you please open a support ticket with us to check further the logs in this system.

Thanks!

 

[Danny_Ghe]

Hi Alejandro,

Unfortunately, I didn't purchase the paid Support option with my 3CX Professional license.
Therefore, I cannot open a support ticket without having to pay for it.

This is why I'm going through this community to try to understand the source of this problem/bug.

 

[bitn2]

You can ask your partner to open a ticket. Anyway, you can also try to configure the m365 integration again, not only authorize again.

 

[Danny_Ghe]

You can ask your partner to open a ticket. Anyway, you can also try to configure the m365 integration again, not only authorize again.

Thanks for the advice .

I have already :

• Reconfigure the Integration.
• Delete the App on Entra AD and recreate it from 3cx
• Check Microsoft Graph API Permissions
• Check redirect URI's
• Check connectivity of 3CX
• Check on Firewal for something blocked by a rule

3CX --> Teams : works fine
Teams --> 3CX : not working at all

Nothing on 3CX logs ( even in verbose mode ) except : TEAMS integration disabled.
But I guess it's more related to Teams Direct Routing ( not used in our case )

 

[Evolute IT]

Thanks for the advice .

I have already :

• Reconfigure the Integration.
• Delete the App on Entra AD and recreate it from 3cx
• Check Microsoft Graph API Permissions
• Check redirect URI's
• Check connectivity of 3CX
• Check on Firewal for something blocked by a rule

3CX --> Teams : works fine
Teams --> 3CX : not working at all

Nothing on 3CX logs ( even in verbose mode ) except : TEAMS integration disabled.
But I guess it's more related to Teams Direct Routing ( not used in our case )

Have you set the statuses map? Right under the checkboxes. It's marked as beta.

 

[bitn2]

You also need to activate the sync under the user options.

 

[Danny_Ghe]

Have you set the statuses map? Right under the checkboxes. It's marked as beta.

The status mapping is configured in both applications.

 

[Danny_Ghe]

You also need to activate the sync under the user options.

It is also checked

 

[Danny_Ghe]

I resolved my issue.

Here are the two problems that were causing my deadlock:

- The 3 Azure P1 license options were not activated for all users
- Some users had Microsoft Graph application assigned to their account in Entra ID (you need to remove it for sync from Teams to 3CX)