The license key you entered is incorrect

[AWS2P]

It still told me that the format wasn't right.

View attachment 32518

yes but you let the complete DID number plus a * ? if so that's not what I wanted you to try but something like *1234567 only
of course input needs to be accepted by STARTUP .

 

[yavuzyaylak]

yes but you let the complete DID number plus a * ? if so that's not what I wanted you to try but something like *1234567 only
of course input needs to be accepted by STARTUP .

The original number is 0049223 644 444 44 88 what should I put in there? *49223 644 444 44 88?

Regarding STARTUP not being the ideal choise, wouldn't the moderators here point this out for me? I've also contacted the service line via chat and they didn't say that my package wasn't sufficient.

I don't know about this. SIP-username, SIP password, SIP registrarand it worked on Zoiper :/

 

[AWS2P]

try to input like this * 6444444488

 

[yavuzyaylak]

No, that didn't do anything at all.
No offence to you and really appreciate you taking the time and answering me at this very late time @aws2p.
I'm having no phones for a week without any plausible explanation, this is just ridiculous.

 

[Charles_3CX]

As previously mentioned, the numbers in 3cx need to remain in E164 format. Since you mentioned that incoming and outgoing calls work, the only issue you have is that the numbers displayed in all outbound calls from all extensions is the main trunk number, correct?

If so, then please note that this is to be expected. The only outbound caller ID that can be displayed is the main trunk number.

 

[yavuzyaylak]

Thank you @Charles_3CX,

Surely there must be a setting where I can get to show the extension number to appear on the phone isn't it? Isn't it possible with my package? Should I switch to another package or setting?

I had to write doesn't of messages and ask a lot of questions until I get to this point and am wondering if this couldn't have simply been avoided.

I'm thankful of your help but in general very sad 3cx has handled this overall. I'm a paying customer feeling tossed around between one infromation to another.

 

[YiannisH_3CX]

Hi @yavuzyaylak

I think there has been a misunderstanding here. From your original posts I understood that inbound calls to DIDs were not working so we were trying to troubleshoot that. Now I see that your issue has to do with displaying the caller ID on outbound calls.
There is no way currently to set up an outbound caller ID on StartUP. All calls will show the main trunk number.
However we are working on adding that for the next version of 3CX.

 

[AWS2P]

@yavuzyaylak sorry if in my trying to help you i did make you lose time for nothing

 

[yavuzyaylak]

Thank you @YiannisH_3CX while I had written a few times that the main trunk number appears on the screen but it may have gone under.

 

[AWS2P]

The good news is Yannis announcement as it will be included in next Startup Release, so you just need a little more patience.

 

[yavuzyaylak]

The good news is Yannis announcement as it will be included in next Startup Release, so you just need a little more patience.

I have plenty of it, I can assure you

Looking forward to the next release.